How to Communicate Better with Your Pub Staff

If you’re like most pub landlords, you’ve probably had those moments where you feel like you’re speaking a different language to your staff. Messages get lost, instructions aren’t followed, and before you know it, you’re dealing with frustrated customers and a team that seems to be working against you rather than with you.

Poor communication doesn’t just create headaches – it costs you money through mistakes, missed opportunities, and high staff turnover. But here’s the good news: with a few simple changes to how you communicate, you can transform your pub’s atmosphere and performance.

Start with Clear, Regular Check-ins

The biggest mistake I see landlords make is waiting until something goes wrong before having a proper conversation with their staff. Instead of reactive firefighting, schedule brief weekly catch-ups with each team member. These don’t need to be formal sit-downs – a quick chat during a quiet moment works perfectly.

Use these check-ins to:

• Ask how they’re finding their shifts
• Address any concerns before they become problems
• Share upcoming changes or events
• Get their input on improving service

When staff feel heard and valued, they’re far more likely to communicate openly with you. This creates a positive cycle where staff performance naturally improves because everyone’s on the same page.

Use the Right Tools for Different Messages

Not every message needs to be delivered face-to-face. Quick updates about opening hours, new promotions, or shift changes are perfect for group messaging or staff notice boards. For more complex issues or feedback, always opt for a private conversation.

Modern pub management tools like SmartPubTools’ free front-of-house app can streamline this process, allowing you to send updates directly to your team’s phones whilst keeping track of important information in one place.

Lead by Example with Active Listening

Communication isn’t just about talking – it’s about listening. When a staff member comes to you with a problem or suggestion, give them your full attention. Put down your phone, make eye contact, and really listen to what they’re saying.

Ask follow-up questions to show you’re engaged: “What do you think would work better?” or “How would you handle this situation?” This approach not only improves communication but also helps you keep your team engaged and invested in the pub’s success.

Remember, clear communication is the foundation of everything else – from handling difficult situations to maintaining high standards. When your team knows exactly what’s expected and feels comfortable coming to you with issues, you’ll find that most problems sort themselves out before they ever reach your customers.

Ready to transform how you manage your pub team? Try SmartPubTools for free and discover how the right tools can make communication with your staff effortless and effective.