How to Train New Bar Staff (Without Losing Your Sanity)

Training new bar staff can feel like herding cats, especially when you’re juggling a busy pub and trying to keep standards up. I’ve seen too many landlords throw new hires behind the bar with a “you’ll pick it up as you go” approach, then wonder why service suffers and customers complain.

The truth is, proper training isn’t just about teaching someone to pull a pint – it’s about setting them up for success and protecting your reputation. Here’s how to do it right.

Start with the Basics Before They Touch a Drop

Before your new hire serves their first customer, cover the fundamentals:

• Health and safety procedures – lifting kegs properly, handling glass, fire exits
• Your specific systems – till operation, payment methods, table service protocols
• Product knowledge – what’s on tap, food menu highlights, prices
• House rules – dress code, mobile phone policy, break times

Don’t rush this bit. A solid foundation prevents bigger headaches later. I always give new staff a proper tour of the cellar, kitchen, and storage areas so they understand how everything connects.

Shadow Training: Learning by Watching

Pair your newbie with your most reliable team member for their first few shifts. This isn’t about throwing them in the deep end – it’s structured observation.

During quiet periods, let them practice pouring drinks and using the till. When it gets busy, they watch and assist. This approach builds confidence without overwhelming them or frustrating customers.

Key areas to focus on during shadow shifts:

• Customer service standards and tone
• How to handle difficult situations
• Upselling techniques that actually work
• Cleaning and closing procedures

Create Simple Reference Materials

Write down your most important procedures – opening/closing checklists, drink recipes, emergency contacts. Keep it simple and accessible.

Many landlords use apps like SmartPubTools’ free front-of-house platform to keep training materials and procedures organised in one place. Having everything digital means staff can quickly check procedures on their phones during shifts.

Remember, proper training reduces staff turnover significantly. Staff who feel confident and supported stick around longer.

Set clear expectations from day one about punctuality, appearance, and attitude. Make it crystal clear what good performance looks like and what won’t be tolerated.

Good training takes time, but it’s an investment that pays dividends. Well-trained staff provide better service, make fewer mistakes, and create the kind of atmosphere that keeps customers coming back.

Ready to streamline your pub management and staff training? Try SmartPubTools for free and see how the right tools can transform your operations.